client care SPECIALIST | full-time | remote

 

the role:

This is a fully remote position open worldwide to eligible candidates.

We are looking for a Full-Time Client Care Specialist to join our team and ensure our clients receive the highest level of customer service.

The Client Care Specialist will be responsible for:

• Serving as the main point of contact for clients, responding to emails in a timely and professional manner.
• Providing support to clients, including addressing inquiries, resolving issues, and ensuring satisfaction.
• Scheduling appointments and follow up with clients to confirm attendance and collect feedback.
• Managing client records and ensure accuracy of data.
• Working closely with senior consultants to ensure client needs are met and projects are delivered on time and to the highest quality.
• Conducting customer satisfaction surveys and analyze results to identify areas for improvement.

This is a fully remote position open to candidates worldwide. While we do offer flexible working hours, we may require certain time commitments during regular EST working hours.

 

about us:

Clarence Consulting Group is a leading consulting firm specializing in providing strategic insights to our clients. We work with businesses across a range of industries to help them make data-driven decisions and achieve their goals. 

 

about you:

• Proficient written and verbal English language skills required.
• 1+ years of experience in customer service or client care, preferably in a professional services setting.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and ability to build relationships with clients.
• High level of attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Experience using HelpScout, Asana, Salesforce, or Slack a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Availability to work occasional weekends and evenings as needed.
• A high level of attention to detail and accuracy.
• Excellent organizational and time management skills and ability to work without independently and without supervision.
• Experience working in a remote position a plus.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply if you feel you might be a good fit even if you don’t meet all the listed requirements.

We are looking for someone who is passionate about providing exceptional customer service, has a positive attitude, and is committed to ensuring client satisfaction. This is an excellent opportunity for someone who has a passion for working with clients.

The right candidate will be someone who is ambitious and seeking a career with plenty of opportunities for growth.

 

how to apply:

1. Please download the job questionnaire below. You can download the questionnaire in either a .DOCX or .PDF format depending on your preference.
2. After filling out the questionnaire, please attach it along with your CV and cover letter and send to careers@clarenceconsultinggroup.com.
3. Be sure to use the following subject line “Application for Client Care FT”. 

QUESTIONNAIRE (.DOCX)

QUESTIONNAIRE (.PDF)

application checklist:

• Your CV/Resume
• Cover Letter
• Application Questionnaire (See ‘How to Apply’)

Please attach the above documents and send to:
careers@clarenceconsultinggroup.com
Be sure to use the following subject line:
Application for Client Care (FT) 

You should expect to hear back from us within 2 weeks of the closing date to let you know if you were successful.